- The average worker still spends 28 percent of their time managing email
- 65 percent of a sales rep’s time is still not spent selling
- Only 7 percent of consumers say that customer service experiences exceed expectations (pdf)
- It still costs $1398 to create a single hour of learning content
- On average 39 percent of new hires are at risk after the first year
- And finally, 43 percent of companies don’t even have complete profile information on available suppliers


