One of the most common intranet complaints expressed from employees to those who manage and maintain the organization’s intranet is, “I can’t find what I am looking for”. Not only that, but employees also have problems refinding it. If intranets had a theme song it would be U2’s “I still haven’t found what I am looking for”
When I come back into the United States from work abroad the TSA/Customs agents always ask “what do you do?” The easiest answer I found for me is, “I am a designer”, while it is not perfectly correct and most designer types would rightly call B.S., it is close enough. Occasionally the agent will ask, “What do you design?” I occasionally state, “I design intranets so that it is easier for employees to find things.” This always gets the response, “We need your help, because I can’t find anything I need, or am required to find on our intranet.”
